Our valued customers;
As SERENITY AYAKKABI, as the data controller within the scope of the Personal Data Protection Law No. 6698, we will record, classify, process, store, update the personal data of our customers and employees and transfer them to third parties where the legislation allows. With this information text, we inform you about our mutual rights and obligations in accordance with the provisions of the Law..
1- Your Personal Data and Purposes of Processing
Your personal information; It is collected from sources such as your visit to our website, your purchases from our stores, your shares in telephone or e-mail correspondence, and your visit to our workplace. If you purchase goods or services from SERENITY AYAKKABI or otherwise enter into a commercial or legal relationship, from this data; including identity information (name, surname, TR ID number, gender, date of birth); your contact data (e-mail address, address and telephone information, IP address), data regarding the product you purchased within the scope of SERENITY AYAKKABI's field of activity, your visual and audio data, by SERENITY AYAKKABI within the framework of the legal compliance reasons specified in the 2nd paragraph of Article 5 of the Law, It will be processed for the purpose of fulfilling the contract and legal obligations and within the scope of mandatory legitimate interests.
Again, apart from the ones listed above, you can benefit from our products and services offered by SERENITY AYAKKABI without any problems, improve our product and service diversity and provide you with service from time to time with the principle of "best service, best product", regarding the products you purchase from SERENITY AYAKKABI. By analyzing your personal product habits through automatic systems, location data, education data, occupational data are provided for the preparation and presentation of various reports, analyzes and studies so that you can benefit from customer services, consumer rights and other opportunities within this scope, provided that your fundamental rights and freedoms are not harmed. Your personal data and financial data expressing your clothing data, vehicle license plate and image features, family members data, usage habits, preferences, tastes and likes regarding all kinds of products and services offered by SERENITY AYAKKABI may be processed with your consent.
2-Legal Reasons for Processing Personal Data
To be able to benefit from our products and services offered by our company SERENITY AYAKKABI under SERENITY SHOES and other brands without any problems, to improve our product range with the information received, to provide product variety according to your liking, to use the information defined above. To provide service with the principle of "the best product" by providing a personal marketing service about you, to analyze your personal shopping habits through automatic systems and to be used by group companies, business partners, suppliers, service providers, and the products you purchase/are interested in. It may be processed in cases where it is necessary or mandatory for legally legitimate interests, provided that you can benefit from relevant customer services, consumer rights and other opportunities and/or fulfill commercial/financial/legal responsibilities related to them and/or do not harm your fundamental rights and freedoms.
If you do not have prior consent and permission; We will request your consent in accordance with the legal obligation for your personal data that is stated above and does not fall within one of the legality reasons stated in Article 5/2 of the law. In this case, if there is an application in our store, you will be able to give permission digitally, with the same legal nature and value, along with written and signed permission. If you have found it appropriate after evaluating the electronic communication permission text and the personal data processing policy presented to your information in digital environment (SMS, ELECTRONIC MAIL, MOBILE PUSH NOTIFICATION and other), you can send the password, which is specially produced for you and sent to your mobile phone, unknown to anyone except you, to the cashier. If you notify us, your permission/approval process will be completed. For all your requests and wishes regarding these matters, you can contact SERENITY AYAKKABI via WhatsApp at 0332 502 09 89 or via e-mail address "[email protected] ".
In order to resolve your requests, our customer services will be able to view your name, surname, e-mail address, address, basket, order and request history information in your membership account after our customer services receive your approval by phone or e-mail. This data will be displayed and processed to meet your request or complaint.
3-Sharing and Transfer of Data
Your personal data received directly from you through our stores, websites, mobile applications and provided by our company through various channels, provided that adequate and effective measures are taken in accordance with the security and confidentiality principles determined in the legislation; Public institutions or organizations authorized to request this data in accordance with legal obligation will be able to share it with our contracted institutions and business partners at home and abroad due to our activities.
4-Your Rights Under the Law
As personal data owners, you can submit your requests regarding your rights as set out in the SERENITY AYAKKABI Personal Data Protection and Processing Policy and the Data owner application procedure, which have been shared with the public on the website www.serenityshoes.com.tr. by filling out the personal data application form published on the same web address (based on the notification of application procedures to the data owner) or in writing by means of another document or e-mail content that includes the mandatory information written in the application form, or by registered electronic mail (KEP) address, secure electronically. You must transmit your identity to SERENITY AYAKKABI in a verifiable manner by using signature, mobile signature or the e-mail address previously notified to SERENITY AYAKKABI by the relevant person and registered in SERENITY AYAKKABI's system, or by means of a software or application developed for the application purpose. In this case, SERENITY AYAKKABI will finalize the request free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the transaction requires an additional cost, SERENITY AYAKKABI will charge the fee at the tariff determined by the Personal Data Protection Board. In this context, personal data owners;
Learning whether personal data is processed, Requesting information if personal data has been processed, Learning the purpose of processing personal data and whether they are used for their intended purpose, Knowing the third parties to whom personal data are transferred at home or abroad, Requesting correction of personal data in case of incomplete or incorrect processing and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred, To request the deletion or destruction of personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws, and to request the deletion or destruction of personal data in this context. Requesting notification to third parties, Objecting to the emergence of a result against the person by analyzing the processed data exclusively through automatic systems, They have the right to demand compensation for the damage in case they suffer damage due to illegal processing of personal data.
SERENITY AYAKKABI OTOMOTİV SAN. VE TİC. LTD. ŞTİ. (Data controller)
Yazır Mahallesi Akkonak Sokak No:6/22 Selçuklu - KONYA
Whatsapp Customer Services: 0332 502 09 89
www.omrgears.com