Operation Guide

Selecting the Product and Service

If you are not a member of
omrgears.com create a membership registration After creating your membership, you can browse many product options and add them to your favorites.
You can search to find the product you want to buy and evaluate many options for the relevant product.
What you like or you can add the products you want to buy to your favorites or complete the purchase by adding them to the cart instantly.
You can continue shopping where you left off before proceeding with the purchasing process, add the other products you want to purchase to your cart and place your order if you complete the steps in the purchasing procedure.

Order Steps

In the purchasing step, you must enter your delivery and billing address before placing your order. You can also use your delivery address as your billing address.
In this step, you can use the information you entered when signing up or update your information and define a new address for your account.
After selecting the billing and delivery addresses, determine your payment method.
In your payment method; Please enter your requested credit/debit card information completely.
You can complete your payment in installments or as a single payment. You can determine the installment amount according to the number of installments offered by the system.
Before confirming your order, you must provide your user information Please check (delivery address, billing address, e-mail address, telephone number…). If there is any missing or incorrect information, please update it.
After checking your user information, you can complete the purchase.

Post-Order Processes

After completing your purchase, your order It enters the approval phase.
Your approved order will be delivered to the cargo.
If your order is delivered to cargo, you will be notified via e-mail or SMS.
You can follow the delivery stages of your order with the cargo tracking number sent to you.
- While your order is at the approval stage, you can cancel your product.
- You cannot cancel your product once it has been shipped. If you wish, you can inform us that you will return your order by not receiving it from the cargo officer on the day of delivery. If you inform the cargo officer that you are returning the product, the refund will be processed.

Cargo Process and Tracking

After placing your order, you can track the cargo of your order through the system.
For cargo tracking of your order; My Account> My Orders You can view the order number of your relevant order on the page. When you click on the order number, the Order Information page will open.
In the Summary section on the
Order Information page, in the Cargo Tracking Number opposite Delivery Method When you click strong>, you can track your cargo progress.

Return and Cancellation Process

You can return your product while your order is at the approval stage.
Orders that have been shipped cannot be cancelled.
If you inform us that you will return your order by not receiving it from the cargo officer on the delivery day, the necessary actions will be taken.
If you have received your order and want to return it, you can follow the steps below;

My Account > My Orders When you follow the steps , all orders you have placed on Fenneshome.com will appear. When you click on the order number of the order you want to return, the Order Information page will open.

On the

Order Information page, when you click on the Create Refund Request option, you can initiate your return request if you specify the reason for the return.

Refund Requests Refund Requests in the My Account menu. You can follow the approval or rejection process of your return/cancellation request from the page.

You must submit a refund request via the system within 14 days, including the day you receive your order from the cargo.

Privacy Rules and Protection of Personal Data

omrgears.com, collect, use, share, preserve and protect your personal data within the scope of the Personal Data Protection Law No. 6698 and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Disclosure Obligation. reserves all your legal rights regarding explanations regarding matters related to the processing of personal data, such as, and your rights regarding these matters.

ALTERNATIVE DISPUTE RESOLUTION MECHANISMS

omrgears.com and direct settlement of disputes that may arise between the consumer within the monetary limits determined every year by the Ministry of Commerce. The Arbitration Committee for Consumer Problems or the Consumer Court in the place where you are located or where the consumer transaction is made is authorized.

For 2021, in applications to Consumer arbitration committees;

In provinces with metropolitan status, district consumer arbitration committees, in disputes with a value below 7 thousand 550 liras,

In provinces with metropolitan status, its value is between 7 thousand 550 and 11 thousand 330 Provincial consumer arbitration committees in disputes between lira,

In disputes with a value below 11 thousand 330 lira in the centers of provinces that do not have metropolitan status and in their affiliated districts, provincial consumer arbitration committees is on duty.

omrgears.com You can find the product you want with unlimited product options and enjoy your shopping by adding the product you want to buy to the cart.

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